Life insurers admit they have work to do but insist they can still be trusted. The Financial Markets Authority and the Reserve Bank have accused insurers of a range of misconduct, including charging customers for expired policies and selling policies people can't use. The Financial Services Council, which represents insurers, says the report is "confronting" but denies widespread problems within the industry. Rob Everett is chief executive of the Financial Markets Authority which, along with the Reserve Bank, has been investigating. He speaks to Guyon Espiner.