24 Jun 2019

Insurance claim denials more common than thought

From Morning Report, 7:23 am on 24 June 2019

Ever had an insurance claim unfairly denied? It turns out it's more common than you'd think.

Consumer NZ's research on insurance providers found a quarter of people had complained to their insurer and the most common reason was that their claim was turned down.

Jessica Wilson is the head of research at Consumer NZ and is on the line.