"Every week there's a different excuse."
Former Prime Minister Helen Clark has hit out at the state of Auckland Airport, saying its processes need some major attention, as people wait for hours in queues.
Passengers departing and arriving in Auckland say they've snaked slowly through customs and security, with little to no explanation for the delays.
Some passengers travelling with children say instead of being fast tracked, they were put in queues that took longer and left them racing for their flights.
Auckland Airport's chief operations officer Chloe Surridge told our producer Matthew Theunissen that despite some people having bad experiences, wait times are improving.
Louise Ternouth reports.
